How to Change Your NDIS Provider in 2025: A Step-by-Step Guide
The NDIS gives participants choice and control, including the right to change your NDIS provider at any time. You are not locked into a provider forever. If your needs change, or if you are unhappy with the services you’re receiving, you have the right to change your NDIS provider.
Many participants ask: “How do I change my NDIS provider?” This guide from STARR Care breaks it down into simple steps, so you know what to expect, when to switch, and how to make the transition smooth.
In this blog, we’ll walk you through:
- Why people change NDIS providers
- When you can switch
- How the process works step-by-step
- What to consider before making the move
Why Participants Decide to Change Their NDIS Provider
There are many reasons participants decide to switch providers, including:
| Reason | Explanation |
|---|---|
| Poor quality of service | The provider doesn’t meet expectations or is unreliable |
| Limited communication | Hard to reach, poor updates, or unresponsive case managers |
| Lack of cultural or personal fit | You don’t feel respected or understood |
| Better service elsewhere | Another provider offers more tailored or flexible options |
| Change in needs or goals | Your circumstances have changed, and the current provider no longer suits you |
| Moving to a new location | You’ve relocated and need support in your new area |
👉 Considering a switch? Learn the differences between registered and unregistered NDIS providers before you decide.
Step-by-Step: How to Change Your NDIS Provider
Changing providers may feel daunting, but it doesn’t have to be. Here’s a 7-step process to help you through it:
| Step | Action | Tips |
|---|---|---|
| 1 | Review your service agreement. | Check notice periods and exit clauses. |
| 2 | Communicate with your current provider | Be polite but clear; request written confirmation. |
| 3 | Cancel services officially | Submit formal notice for clarity. |
| 4 | Inform your NDIA planner or LAC | Required if supports like SIL or plan management are involved. |
| 5 | Research new providers | Look at reviews, cultural fit, and services offered in your area. |
| 6 | Set up a new service agreement | Be specific about your goals and expectations. |
| 7 | Start services with your new provider | Monitor progress in the first few weeks. |
👉 Ready to make the switch? Here’s how to choose the right registered NDIS provider for your needs.
Important Things to Consider Before You Change Your NDIS Provider
Before you decide to change your NDIS provider, make sure to review your service agreement carefully. You can read more about making a complaint on the NDIS Commission’s official complaints page.
- Avoid service gaps: make sure your new provider can start when the old one finishes.
- Check timelines: SIL and respite services often require longer notice.
- Keep documentation: hold on to reports, invoices, and service notes.
- Ask your support coordinator: they can help manage the transition.
👉 Budgeting for new providers? Read our NDIS plan budget tips for 2025.
FAQ: How to Change Your NDIS Provider
Q: Can I change my NDIS provider anytime?
A. Yes. You can switch providers at any time, though some service agreements may require notice.
Q: Do I need to tell the NDIA if I change providers?
A. Yes. For key supports such as SIL, support coordination, or plan management, you must inform your LAC or NDIA planner.
Q. Will my NDIS funding change if I switch?
A. No. Your funding stays the same. Only the provider delivering services changes.
Q: Can I change just one of my NDIS providers?
A. Yes. You can switch one provider while keeping others. It’s entirely your choice.
Final Thoughts
Many people wonder if it’s the right time to change your NDIS provider, especially when their needs evolve. The most important thing is ensuring you feel respected, supported, and in control of your plan. At STARR Care, we guide participants through the process step by step, from reviewing agreements to setting up new services so you can make the switch confidently. For additional local support, the WA Government Disability Services page lists state-based programs that may assist during a transition.
Reach out our team at (+61) 412 792-830 | Book your free budgeting consult
Follow STARR Care: Registered NDIS Provider on Facebook and Instagram for updates, community stories, and helpful tips.
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